Analysis of the performance of the General Secretariat with the Ballance Scorecard approach at the Ministry of Home Affairs
DOI:
https://doi.org/10.46799/ijssr.v4i02.734Keywords:
Performance, Secretariat General, Balance ScorecardAbstract
Efficient and effective governance is critical to ensuring good public services and achieving development goals. The Secretariat General is a very crucial part of every ministry that is responsible for supporting the management and administration of the ministry. The purpose of this study is to analyze the performance of the Secretariat General of the Ministry of Home Affairs using the Balance Scorecard approach. This research uses qualitative research methods. Research data were obtained through interviews, observations, and documentation. The data obtained was then analyzed with the Balance Scorecard. The results showed significant improvements in the performance of the General Secretariat. The financial aspect shows positive growth in financial and asset management. From a customer perspective, service to stakeholders has improved. The internal process aspect recorded improvements in operational efficiency and productivity. Finally, from a growth and learning perspective, employee training and development initiatives and the application of information technology have strengthened organizational capacity.
References
Aji, Y., & Sulistiyowati, W. (2023). Design of a Performance Measurement System Using the Balanced Scorecard and Root Cause Analysis Method. Department of Industrial Engineering, 1–3. https://doi.org/10.21070/ups.3245
Azhar, A., Rehman, N., Majeed, N., & Bano, S. (2024). Employer branding: A strategy to enhance organizational performance. International Journal of Hospitality Management, 116. https://doi.org/10.1016/J.IJHM.2023.103618
Azzahra, A. (2023). Implementation Of Good Governance in Public Services at Local Government. International Journal of Social Service and Research, 3(7), 1899–1906. https://doi.org/10.46799/ijssr.v3i7.594
Bai, J., Su, J., Xin, Z., & Wang, C. (2024). Calculative trust, relational trust, and organizational performance: A meta-analytic structural equation modeling approach. Journal of Business Research, 172, 114435. https://doi.org/10.1016/J.JBUSRES.2023.114435
Balaji, M., Dinesh, S. N., Manoj Kumar, P., & Hari Ram, K. (2021). Balanced Scorecard Approach in Deducing Supply Chain Performance. Materials Today: Proceedings, 47, 5217–5222. https://doi.org/10.1016/j.matpr.2021.05.541
Dwicahyani, E. (2019). Analisis Kinerja Agroindustri Kelapa Sawit PT ABC Di Kabupaten Mesuji Menggunakan Metode Balanced Scorecard.
Fasha, A. K. R., Lestari, H., & Usman, O. (2019). Influence of Motivation Work, Discipline of Work, Work Environment, Cultural Organization, and Compensation to the Performance of Employees. SSRN Electronic Journal, 1–18.
Fitriandari, E., Setiadi, P. B., & Rahayu, S. (2023). Penerapan Balanced Scorecard Guna Meningkatkan Kinerja Polda Jatim. Journal on Education, 5(4), 10989–10999.
Hafidzi, M. R., Setiawan, M., & Juwita, H. A. J. (2024). The Influence of Organizational Culture and Human Capital on Employee Performance by Mediating Organizational Climate. Journal of Management, Economic, and Financial, 2(1), 33–43. https://doi.org/10.46799/jmef.v2i1.17
Haryatama, N., & Untung Dwi Hananto, I. (2016). Pelaksanaan Tugas Dan Wewenang Kementerian Desa, Pembangunan Daerah Tertinggal, Dan Transmigrasi Dalam Penyelenggaraan Pemerintahan Republik Indonesia Tahun 2014-2019. Diponegoro Law Journal, 5(3), 1–21.
Itani, O. S., Kalra, A., & Rostami, A. (2024). How does big data affect organizational financial performance in turbulent markets? The role of customer-linking and selling capabilities. Technological Forecasting and Social Change, 201. https://doi.org/10.1016/J.TECHFORE.2024.123221
Kaplan, R. S., & Norton, D. P. (2005). The balanced scorecard: Measures That drive performance. Harvard Business Review, 83(7–8).
Melantika, N., Wellem, I., & Obon, W. (2023). Analisis Kinerja Organisasi Dengan Menggunakan Pendekatan Balanced Scorecard Pada Kantor Desa Wolomotong Kecamatan Doreng Kabupaten Sikka. Jurnal Projemen UNIPA, 10(2), 18–36.
Moleong, L. J. (2017). Metode Penelitian Kualitatif, cetakan ke-36, Bandung: PT. Remaja Rosdakarya Offset, 6.
Niven, P. R. (2008). Balanced Scorecard: Step-by-Step for Government and Nonprofit Agencies (2nd ed.). Wiley.
Niven, P. R. (2014). Balanced Scorecard Evolution, A Dynamic Approach &Strategy Execution. John Wiley & Sons.
Purnamasari, I., & Fitriani, R. (2023). Penggunaan Metode Balanced Scorecard untuk Analisis Kinerja Perusahaan. Jurnal Serambi Engineering, 8(3), 6316–6322.
Setiawan, A. B., & Avrilivanni, C. (2020). Analisis Pengukuran Kinerja pada Pemerintah Daerah. Jurnal Akunida, 6(1), 24–38. https://doi.org/10.30997/jakd.v6i1.2811
Setjen Kemendagri. (2021). Struktur Organisasi Sekretariat Jenderal Kemendagri dari Menteri. https://setjen.kemendagri.go.id/page/2/struaktur-organisasi
Suharmanto, A. (2021). Pengaruh Kepemimpinan dan Iklim Organisasi terhadap Kinerja Pegawai Biro Administrasi Pimpinan Sekretariat Jenderalkementerian dalam Negeri. Jurnal Inovasi Penelitian, 2(5), 1403–1412. https://doi.org/10.47492/jip.v2i5.914
Tsauri, S. (2013). Manajemen Sumber Daya Manusia. STAIN Jember Press.
Published
Issue
Section
License
Copyright (c) 2024 Siti Nur Azizah, Amy Yayuk Rahayu
![Creative Commons License](http://i.creativecommons.org/l/by-sa/4.0/88x31.png)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International. that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.