Analysis of Indonesian Public Service Issues in The New Era based on Public Administration Perspective
DOI:
https://doi.org/10.46799/ijssr.v3i1.218Keywords:
public service quality, Indonesian public service, new era, administrativeAbstract
Public trust is an important variable in improving public services. However, the existence of unhealthy protests and demonstrations indicates the current bad public services. This study aims to analyze the issue of public services in Indonesia in a new era from an administrative perspective. The research method used in writing this scientific article is to use the method of literature study (library research) using qualitative and descriptive analysis. The New Public Service and Good Governance perspective is considered the most appropriate to answer the current condition of public service problems in Indonesia. This is supported by a more democratic political situation and open government. To effectively implement this point of view, it can be implemented using various models such as the Citizen Charter model, the KYC (Know Your Customer) model, and the Mobile Government model.
References
Arfan, S., Mayarni, M., & Nasution, M. S. (2021). Responsivity of Public Services in Indonesia during the Covid-19 Pandemic. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 4(1), 552–562. Google Scholar
Berthon, P. R., Pitt, L. F., Plangger, K., & Shapiro, D. (2012). Marketing meets Web 2.0, social media, and creative consumers: Implications for international marketing strategy. Business Horizons, 55(3), 261–271. Google Scholar
Bryson, J. M., Crosby, B. C., & Bloomberg, L. (2014). Public value governance: Moving beyond traditional public administration and the new public management. In Public administration review (Vol. 74, Issue 4, pp. 445–456). Wiley Online Library. Google Scholar
Charalabidis, Y., Loukis, E., Alexopoulos, C., & Lachana, Z. (2019). The three generations of electronic government: From service provision to open data and to policy analytics. International Conference on Electronic Government, 3–17. Google Scholar
Creswell, J. W., & Poth, C. N. (2016). Qualitative inquiry and research design: Choosing among five approaches. Sage publications. Google Scholar
da Silva, L. F., & Freire, A. P. (2020). An investigation on the use of interaction design patterns in Brazilian government mobile information systems. XVI Brazilian Symposium on Information Systems, 1–8. Google Scholar
Denhardt, R. B., & Baker, D. L. (2018). Five great issues in organization theory. In Handbook of Public administration (pp. 121–147). Routledge. Google Scholar
Erickson, B. H. (2017). Good networks and good jobs: The value of social capital to employers and employees. In Social capital (pp. 127–158). Routledge. Google Scholar
Gao, J., & Wu, B. (2017). Revitalizing traditional villages through rural tourism: A case study of Yuanjia Village, Shaanxi Province, China. Tourism Management, 63, 223–233. Google Scholar
Haque, M. S., van der Wal, Z., & van den Berg, C. (2021). Comparative studies in public administration: Intellectual challenges and alternative perspectives. Public Administration Review, 81(2), 344–348. Google Scholar
Koshovets, O., & Frolov, I. (2014). The current financial and economic crisis as a new stage of transformation of the global economy. Economy & Business, 8. Google Scholar
Kumar, A., Holuszko, M., & Espinosa, D. C. R. (2017). E-waste: An overview on generation, collection, legislation and recycling practices. Resources, Conservation and Recycling, 122, 32–42. Google Scholar
Kurdi, B., Alshurideh, M., Akour, I., Alzoubi, H., Obeidat, B., & Alhamad, A. (2022). The role of digital marketing channels on consumer buying decisions through eWOM in the Jordanian markets. International Journal of Data and Network Science, 6(4), 1175–1186. Google Scholar
Maranto, R. (2018). The death of one best way: Charter schools as reinventing government. In School choice in the real world (pp. 39–57). Routledge. Google Scholar
Markusen, A. (2017). Sticky places in slippery space: a typology of industrial districts. In Economy (pp. 177–197). Routledge. Google Scholar
Martínez?Vázquez, J., Lago?Peñas, S., & Sacchi, A. (2017). The impact of fiscal decentralization: A survey. Journal of Economic Surveys, 31(4), 1095–1129. Google Scholar
Meriyani, M., Hamsinah, H., & Abdullah, M. T. (2022). Factors Affecting Service Performance at the One Stop Integrated Service Investment Office of Jeneponto Regency. Journal Dimensie Management and Public Sector, 3(1), 41–53. Google Scholar
Mintz, B. (2021). Neoliberalism and the crisis in higher education: The cost of ideology. American Journal of Economics and Sociology, 80(1), 79–112. Google Scholar
Mulyani, S. R., Ridwan, M., & Ali, H. (2020). Model of human services and resources: The improvement efforts of Silungkang restaurant attractiveness on consumers. Talent Development & Excellence, 12(1). Google Scholar
Porter, M. E., & Heppelmann, J. E. (2014). How smart, connected products are transforming competition. Harvard Business Review, 92(11), 64–88. Google Scholar
Rhodes, M. L., Biondi, L., Gomes, R., Melo, A. I., Ohemeng, F., Perez?Lopez, G., Rossi, A., & Sutiyono, W. (2012). Current state of public sector performance management in seven selected countries. International Journal of Productivity and Performance Management. Google Scholar
Rogerson, C. M. (2014). Reframing place-based economic development in South Africa: The example of local economic development. Bulletin of Geography. Socio-Economic Series, 24, 203–218. Google Scholar
Runya, X. U., Qigui, S. U. N., & Wei, S. I. (2015). The third wave of public administration: The new public governance. Canadian Social Science, 11(7), 11–21. Google Scholar
Rusli, Z., Yozani, R. E., & Mashur, D. (2020). The mediating role of leadership on antecedents to employee performance. Polish Journal of Management Studies, 22. Google Scholar
Shi, S.-J. (2012). Towards inclusive social citizenship? Rethinking China’s social security in the trend towards urban–rural harmonisation. Journal of Social Policy, 41(4), 789–810. Google Scholar
Sugiyono, M. (2012). Metode Penelitian Kuantitatif, Kualitatif, dan Kombinasi. Bandung: Alfabeta. Google Scholar
Syah, S., Imbaruddin, A., Sailan, M., & Gani, H. A. (2020). Strategies for Improving the Quality of Public Services at the Ministry of Agrarian Affairs and the National Land Agency of North Luwu Regency. Journal of Asian Multicultural Research for Social Sciences Study, 1(2), 6–17. Google Scholar
Van Veelen, J. S. M., Bunders, A. E., Cesuroglu, T., Broerse, J. E. W., & Regeer, B. J. (2018). Child-and family-centered practices in a post-bureaucratic era: Inherent conflicts encountered by the new child welfare professional. Journal of Public Child Welfare, 12(4), 411–435. Google Scholar
Villoria, M., Van Ryzin, G. G., & Lavena, C. F. (2013). Social and political consequences of administrative corruption: A study of public perceptions in Spain. Public Administration Review, 73(1), 85–94. Google Scholar
Widanti, N. P. T. (2022). Good Governance for Efficient Public Services Responsive and Transparent. Ijd-Demos, 4(2). Google Scholar
Published
Issue
Section
License
Copyright (c) 2023 Arip Rahman Sudrajat
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International. that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
