Attribution-ShareAlike 4.0 International (CC BY-SA 4.0)
Vol.%%03,%No.%12,%December%2023%
e-ISSN:%2807-8691,|,p-ISSN:%2807-839X$
!
IJSSR!!"#$%3229
!""#$%&&'()*(+,&-.*/0122&)3$$+*45)-6*0578
This%work%is%licensed%under%a%Attribution-ShareAlike%4.0%International%(CC%BY-SA%4.0)
Work%Attachment%and%Performance%of%Certain%Functional%
Officers%in%Organizational%Transition:%Transformational%
Leadership%as%Moderation%
%
Ike!Trisnawati1*,!Anggraini!Sukmawati2#
&$'"()*$+)%,-%."+"#$*$+)/%0"123)4%,-%51,+,*617%"+8%."+"#$*$+)/%9+7)6)2)%!$()"+6"+%:,#,(/%
9+8,+$76"1.2%
5;*"63<%)(67+"6=$>"''7?6'@?"1?681/%"+##("6+67*>"''7?6'@?"1?682%
Keywords)
!
ABSTRACT!
Work%attachment,%performance,%
transformational%leadership.%
%
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!
!
!
INTRODUCTION,
AB$%'$(-,(*"+1$%,-%1$()"6+%-2+1)6,+"3%,--616"37%B"7%"%13,7$%($3")6,+7B6'%C6)B%)B$%"1B6$D$*$+)%,-%
)B$%#,"37%"+8%D676,+/%"+8%*6776,+%,-%"%#,D$(+*$+)%,(#"+6E")6,+%F0("+1,%$)%"3?/%GHGIJ%K,B$%L%MB3$@+"/%
GHGGN?% AB$4% "($% 1,+7)"+)34%-"1$8% C6)B% )B$% 8$*"+87% ,-% "1B6$D6+#% )"(#$)7% "+8% )B$% ($"36E")6,+% ,-%
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AB$%MOP9&;IQ%'"+8$*61/%)B$%)("+7-$(%,-%($7$"(1B%-2+1)6,+"3%,--61$(7%),%)B$%R")6,+"3%9++,D")6,+%
K$7$"(1B% S#$+14/% "+8% @2($"21(")61% )("+7-,(*")6,+% '(,*')$8% )B$% "2)B,(7% ),% $T"*6+$% )B$% 6*'"1)% ,-%
$*'3,4$$%C,(=%36+="#$%C6)B%'$(-,(*"+1$/%"7%C$33%"7%)B$%(,3$%,-%3$"8$(7%6+%-"16+#%)B67%)("+76)6,+%'$(6,8%
F:6$U=,C7="% $)% "3?/% GHGVJ% W"*"86% $)% "3?/% GHGVJ% X6))% L% X,(1B/% GHGVN?% S7% *"+4% "7% YZ[% ,-% -2+1)6,+"3%
($7$"(1B% ,--616"37% ,-% )B$% M$+)$(% -,(% ."(6+$% "+8% 067B$(6$7% W,16,$1,+,*61% K$7$"(1B% *,D$8% ),% )B$%
R")6,+"3%9++,D")6,+%K$7$"(1B%S#$+14?%9+%1,*'"(67,+/%ZZ[%1B,7$%),%($*"6+%")%)B$%.6+67)(4%,-%."(6+$%
S--"6(7%"+8%067B$(6$7?%
W,*$%-2+1)6,+"3%,--616"37%B"D$%4$)%),%"1B6$D$%,')6*"3%'$(-,(*"+1$/%"7%6+861")$8%@4%)B$%-6+86+#7%
"+8%($1,**$+8")6,+7%,-%)B$%9+7'$1),(")$% \$+$("3%,-%)B$%.6+67)(4%,-% ."(6+$%S--"6(7%"+8%067B$(6$7?%S%
),)"3%,-%GG?Z[%,-%)B$%VV%-2+1)6,+"3%,--616"37%,-%)B$%($7$"(1B$(7%($1$6D$8%C"(+6+#%3$))$(7%-,(%-"636+#%),%
"1B6$D$%*6+6*"3% C,(=% ($723)7?% !741B,3,#61"3% ,(% *$+)"3% -"1),(7% ,-% 1$()"6+% "''361"@3$%,--616"37% "37,%
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!$(-,(*"+1$%67%6+-32$+1$8%@4%6+86D682"3/%,(#"+6E")6,+"3/%"+8%'741B,3,#61"3%-"1),(7/%C6)B%C,(=%
36+="#$%"7%"%1,+1$')%)B")% 8671277$7%',76)6D$%'741B,3,#4%),C"(87% C,(=?% A("+7-,(*")6,+"3%3$"8$(7B6'/%
International!Journal!of!Social!Service!and!Research!%B))'7<]]6^77(?(68C"+6+7)6)2)$?1,?68]%
IJSSR!!"#$%3230
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,(#"+6E")6,+"3%#,"37%F9@_`$E;0,(a7%$)%"3?/%GHGVJ%b"4*"=1c%$)%"3?/%GHGGJ%d"+#%$)%"3?/%GHGIN?%
!($D6,27% 7)286$7% B"D$% 7B,C+% )B")% C,(=% 36+="#$% 67% "+% $77$+)6"3%"7'$1)% -,(% $*'3,4$$7% 6+%
6*'(,D6+#% )B$6(% '$(-,(*"+1$?% \6D$+% )B$% )("+7"1)6,+"3% 1,+7)("6+)7% ,+% )B$% '2@361% 7$1),(/%
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GHGVN?%
!($D6,27%($7$"(1B%B"7%7B,C+%)B")%)("+7-,(*")6,+"3%3$"8$(7B6'%"--$1)7%C,(=%36+="#$7/%C6)B%^,@%
"2),+,*4%"7%"%*$86"),(?%X,(=%36+="#$%67%*$"72($8%276+#%)B$%e)($1B)%X,(=%5+#"#$*$+)%W1"3$%FeX5WN/%
CB63$% ^,@% "2),+,*4% 67% *$"72($8% ")% 71"3$% @4% 93"(86% $)% "3?% FIQQVN?% &")"% C$($% "+"34E$8% 276+#% g% WK5g%
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X6)B% )B$% ($#23")6,+% ,+% )B$% )("+7-$(% ,-% -2+1)6,+"3% ,--616"37/% $7'$16"334% ($7$"(1B$(7/% -(,*% )B$%
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)("+7-,(*")6,+% ,-% )B$% @2($"21("14/% )B$($% C"7% "% )("+76)6,+% '$(6,8% )B")% 1($")$8% 1,+1$(+% "+8% "+T6$)4%
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-2+1)6,+"3%',76)6,+7?%
AB$% 1,+1$')% ,-% )("+7-,(*")6,+"3% 3$"8$(7B6'/% 6+)(,821$8% @4% l?% ."1\($#,(% :2(+7% FIQmnN/%
$*'B"76E$7% )B$% 3$"8$(o7% *,)6D")6,+% ),% '(,*,)$% )B$% B6#B% 68$"37% "+8% #,"37% ,-% B67% -,33,C$(7?% l,@%
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+$$8$8%),%6+1($"7$%C,(=%36+="#$%Fg6+/%GHGVJ%X$+%$)%"3?/%GHGVN?%
!($D6,27% 7)286$7% B"D$% -,2+8% )B")% )("+7-,(*")6,+"3% 3$"8$(7B6'% ',76)6D$34% "--$1)7% C,(=%
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*$86")$% 6+% )B67% ($3")6,+7B6'/% ($6+-,(16+#% )B$% 68$"% )B")% )("+7-,(*")6,+"3% 3$"8$(7% "($% $--$1)6D$% 6+%
6*'(,D6+#%$*'3,4$$%'$(-,(*"+1$%Fp,"+#%$)%"3?/%GHGGN?%
g$"8$(7B6'% 67% 1,+768$($8% )B$% '(,1$77% ,-% -"1636)")6+#% "+8% 6+-32$+16+#% -,33,C$(7% ),% "1B6$D$%
1,**,+% #,"37?% g$"8$(7B6'% 7)43$% '3"47% "+% 6*',()"+)% (,3$% 6+% )B$% B,7'6)"36)4% 6+827)(4% CB61B% ($36$7% ,+%
$*'3,4$$7% @$6+#% 6+D,3D$8?% 5+#"#$8% $*'3,4$$7% "($% 1,+768$($8% "% D6)"3% "77$)/% CB$($"7% "% 3"1=% ,-%
$+#"#$*$+)%1"+%3$"8%),%B2#$%3,77$7?%
!($D6,27%($7$"(1B%72'',()7%',76)6D$%($3")6,+7B6'7%@$)C$$+%)("+7-,(*")6,+"3%3$"8$(7B6'/%C,(=%
36+="#$7/% "+8% ,')6*67*% "7% *$86"),(7?% p,C$D$(/% 7$3-;$--61"14% B"7% +,)% @$$+% 7B,C+% ),% @$% "+% $--$1)6D$%
*$86"),(?%
AB67%7)284%"6*7%),%68$+)6-4%)B$%$--$1)%,-%C,(=%36+="#$%,+%)B$%'$(-,(*"+1$%,-%1$()"6+%-2+1)6,+"3%
,--616"37% "+8% )("+7-,(*")6,+"3% 3$"8$(7B6'% "@636)6$7% "7% *$86"),(7?% :"7$8% ,+% '3"++$8% @$B"D6,(% FA!:N%
)B$,(4/% )B67% 7)284% 67% $T'$1)$8% ),% '(,D68$% "+% 2+8$(7)"+86+#% ,-% B,C% )B$% '$(-,(*"+1$% ,-% 1$()"6+%
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)("+7-,(*")6,+"3%3$"8$(7B6'?%AB$%($723)7%,-%)B67%7)284%"($%$T'$1)$8%),%@$%)B$%@"767%-,(%)B$%8$D$3,'*$+)%
,-%"+%$--$1)6D$%*"+"#$*$+)%1,+)(,3%747)$*%6+%6*'(,D6+#%)B$%'$(-,(*"+1$%,-%1$()"6+%-2+1)6,+"3%,--616"37%
6+%)B$%,(#"+6E")6,+"3%)("+76)6,+%'$(6,8?%
%
METHODS,
AB67% 7)284% 27$8% )B$% !2(',76D$% W"*'36+#% *$)B,8?% W"*'3$7% "($% )"=$+% ),% 1,+768$(% 1$()"6+%
($f26($*$+)7?%AB$%7"*'3$%,@)"6+$8%F&"(*"+"B/%GHIQNC"7%ZI%($7',+8$+)7%-(,*%Zm%7'$16-61%-2+1)6,+"3%
,--616"37?% AB$% *$)(617%$T"*6+$8% C$($% C,(=% "))"1B*$+)/% )("+7-,(*")6,+"3%3$"8$(7B6'/% "+8%7'$16-61%
-2+1)6,+"3%,--616"37?%&")"%'(,1$776+#%"+8%"+"34767%276+#%)B$%W)(21)2("3%5f2")6,+%.,8$336+#%C6)B%!"()6"3%
g$"7)%Wf2"($%FW5.;!gWN%*$)B,8?%
Operational!Definition!
!
Table!1.!Dimensions,!Descriptions,!and!Indicators!of!Transformational!Leadership!Variables!
Dimension!
Operational!Description!
International!Journal!of!Social!Service!and!Research/%%
9=$%A(67+"C")61/%S+##("6+6%W2=*"C")62%
IJSSR!!"#$%3231
Inspirational!
Motivation!!
AB$% p$"8% ,-% )B$% p"33% B"7% "%
*,)6D"),(/%1,+-68$+)/%,')6*67)61/%
$+)B276"7)61% ]% $+)B276"7)61%
+")2($% "+8% "% #,,8%
1,**2+61"),(%
!Ideal!
Influence!
AB$%p$"8%,-%p"33%67%"%(,3$%*,8$3%
F#,,8% (,3$% *,8$3N/% "% #,,8%
6+7)(21),(/% B"7% "% 7$+7$% ,-% '(68$%
"+8% 67% ($7'$1)$8% @4% 1$()"6+%
-2+1)6,+"3%,--616"37%
Intellectual!
Stimulation!!
AB$% p$"8% ,-% )B$% M$+)$(% 67%
1($")6D$% "+8% 6++,D")6D$/%
367)$+6+#% ),% )B$% 68$"7% "+8% 68$"7%
,-% 1$()"6+% -2+1)6,+"3% ,--616"37/%
(")6,+"3% ]% 3,#61"3/% *,)6D"),(/%%
'(,@3$*% 7,3D6+#% F1"+% 7,3D$%
'(,@3$*7N?%
!Attention!to!
certain!
Individuals/fu
nctional!
officials!
AB$% p$"8% ,-% p"33% "7% "% 1"($$(%
8$D$3,'$(% ,-% *$*@$(7% ,-% )B$%
,(#"+6E")6,+/% "))$+)6D$% ),%
6+86D682"3% 1$()"6+% -2+1)6,+"3%
,--616"37/% #,,8% 367)$+$(7/% #,,8%
"8D61$% #6D$(7/% )($")6+#% 1$()"6+%
-2+1)6,+"3% ,--616"37% "7%
6+86D682"37%
%%W,2(1$<%F!$)$(q\?qR,()B,27$/%GHIQN%
%
Table!2.!Dimensions,!Descriptions,!and!Variable!Indicators!Employee!work!attachment!!
Dimensio
n!
Operational!
Description!
Indicators!
Vigor!
p6#B%3$D$37%,-%$+$(#4%
"+8%*$+)"3%),2#B+$77%
CB$+%C,(=6+#%
1. $+$(#$)61%CB$+%C,(=6+#?%
2. 7)(,+#%"+8%D6#,(,27%CB$+%C,(=6+#J%
3. $+)B276"7*%),%C,(=%CB$+%C"=6+#%2'%6+%)B$%*,(+6+#J%
4. 7)(,+#%C,(=%-,(%"%3,+#%)6*$J%
5. &636#$+)%"+8%8636#$+)%6+%C,(=6+#%CB$+%)B6+#7%8,+o)%#,%
C$33%
International!Journal!of!Social!Service!and!Research!%B))'7<]]6^77(?(68C"+6+7)6)2)$?1,?68]%
IJSSR!!"#$%3232
Dedicatio
n!
5*'3,4$$7%B"D$%"%
7$+7$%,-%$+)B276"7*/%
6+7'6(")6,+/%'(68$/
%"+
8%1B"33$+#$7%
1. )B$%C,(=%8,+$%B"7%*$"+6+#%"+8%76#+6-61"+1$J%
2. B"D$%"+%$+)B276"7)61%7$+7$%,-%C,(=J%
3. ,-)$+%6+7'6($8%@4%C,(=J%
4. B"D$%"%7$+7$%,-%'(68$%6+%C,(=J%
5. 0$$36+#%*4%^,@%67%1B"33$+#6+#%
Absorbtio
n!
M,+1$+)(")$%-2334%"+8%@$%
B"''4%CB63$%$+#"#$8%6+%
C,(=?%A6*$%C633%7$$*%
-"7)%)B,2#B%
S%1$()"6+%-2+1)6,+"3%
,--616"3%67%-"16+#%"%
'(,@3$*%
1. B"D$%"%7$+7$%,-%2+8$(7)"+86+#%"@,2)%C,(=J%
2. -,(#$))6+#%"@,2)%)B$%72((,2+86+#%$+D6(,+*$+)%CB$+%
C,(=6+#J%
3. B"''4%CB$+%@274%C,(=6+#J%
4. )6*$%7$$*7%-"7)%CB$+%C,(=6+#J%
5. &6--6123)4%867$+#"#6+#%-(,*%C,(=%CB$+%C,(=6+#%
W,2(1$<%F\hEi="("L%j6*k$=/%GHIZN%
Hypothesis!Development!
0,(*7%"+8%B4',)B$7$7%-,(*23")$8%"+8%8$D$3,'$8%6+1328$<!
1. rI%d%
• pH% s% X,(=% "))"1B*$+)% 1,*',+$+)N% B"7% "% +$#")6D$% $--$1)% ,+% )B$% '$(-,(*"+1$% ,-% 1$()"6+%
-2+1)6,+"3%,--616"37?%
• pI% s% X,(=% "))"1B*$+)% 1,*',+$+)% B"7% "% ',76)6D$% $--$1)% C6)B% )B$% '$(-,(*"+1$% ,-% 1$()"6+%
-2+1)6,+"3%,--616"37%
2. rG%d%
• pH% s% X,(=% "))"1B*$+)% 1,*',+$+)% B"7% "% +$#")6D$% $--$1)% ,+% )B$% '$(-,(*"+1$% ,-% 1$()"6+%
-2+1)6,+"3%,--616"37?%
• pI% s% X,(=% "))"1B*$+)% 1,*',+$+)% B"7% "% ',76)6D$% $--$1)% ,+% )B$% '$(-,(*"+1$% ,-% 1$()"6+%
-2+1)6,+"3%,--616"37?%
3. rV%d%
• pH%s%A("+7-,(*")6,+"3%g$"8$(7B6'%M,*',+$+)%B"7%"%+$#")6D$%$--$1)%,+%)B$%C,(=%"))"1B*$+)%
,-%1$()"6+%-2+1)6,+"3%,--616"37?%
• pI%s%A("+7-,(*")6,+"3%g$"8$(7B6'%M,*',+$+)%B"7%"%',76)6D$%$--$1)%,+%)B$%C,(=%"))"1B*$+)%
,-%1$()"6+%-2+1)6,+"3%,--616"37?%
%
:"7$8%,+%)B$%-,(*23")6,+%,-%)B$%B4',)B$767%"@,D$/%)B$%1,+1$')%,-%($7$"(1B%-("*$C,(=%67%7B,C+%
6+%06#2($%G?%
%
%
%
% %% %%%%pV% %
% %%%%%%%%%%%pG%
% %% % % % %%
% %% % % %%%%%%%%%%%
%
%
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Figure!1.!Concept!Framework!of!Thought!
!
Work
Engagement
Performance of
certain
functional
Officers
Transformational
Leadership
International!Journal!of!Social!Service!and!Research/%%
9=$%A(67+"C")61/%S+##("6+6%W2=*"C")62%
IJSSR!!"#$%3233
RESULTS,
Characteristics!of!Respondents!
AB$%($7',+8$+)7%7$3$1)$8%"($%1$()"6+%-2+1)6,+"3%,--616"37%),)"36+#%ZI%F-6-)4;,+$N%'$,'3$%-(,*%Zm%
1$()"6+%-2+1)6,+"3%,--616"37%CB,%B"D$%1$()"6+%-2+1)6,+"3%',76)6,+7?%%
%
Figure!1.!Percentage!of!respondents!by!gender!
%
%
Figure!2.!Percentage!of!Respondents!!
%
%
Figure!3.!Number!of!Respondents!by!Length!of!Work!
39%
61%
Percentage of Respondents
By Gender
Laki-laki
Perempuan
2%
27%
51%
20%
Percentage of Respondents
According to Educational Level
D4 S1
S2 S3
4%
41%
49%
6%
Percentage of Respondents by Age
20 - 30
tahun
31 - 40
tahun
41 - 50
tahun
> 50 tahun
2
2
3
3
13
28
0 5 10 15 20 25 30
21 TO 30 YEARS OLD
MORE THAN 30 YEARS
1 TO 5 YEARS
6 TO 10 YEARS
16 TO 20 YEARS
11 TO 15 YEARS
Number,of,Respondents
According,to,Length,of,Work
Man$
Woman$
20-30%year%
%
31-40%year%
%
%
41-50%year%
%
<50%year%
International!Journal!of!Social!Service!and!Research!%B))'7<]]6^77(?(68C"+6+7)6)2)$?1,?68]%
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Figure!4.!Percentage!of!Marital!Status!Respondents!
%
Figure!5.!Number!of!Respondents!By!Position!Fungsional!
W,2(1$<%&")"%'(,1$776+#%($723)7%FGHGIN%
:"7$8% ,+% )B$% '6$% 1B"()% "+8% B67),#("*% "@,D$/% 6)% 1"+% @$% 1,+1328$8% )B")% )B$% *"^,(6)4% ,-%
($7',+8$+)7%"($%-$*"3$%"7%*"+4%"7%VI%1$()"6+%-2+1)6,+"3%,--616"37%FtH?tn[N/%B"D$%"+%WG%@"1=#(,2+8%,-%
Gt%'$,'3$%FZI[N/%C,(=%'$(6,87%@$)C$$+%II%),%IZ%4$"(7%"7%*"+4%"7%Gn%1$()"6+%-2+1)6,+"3%,--616"37%Ft[N%
"+8% )B$% *"^,(6)4% "($% -2+1)6,+"3% ',76)6,+7% ,-% ($7$"(1B$(7% "7% *"+4% "7% VV% 1$()"6+% -2+1)6,+"3% ,--616"37%
FtY?m[N?%%
Descriptive!Analysis!
X,(=% 5+##"#$*$+)% 67% *$"72($8% 276+#% "% *$"72(6+#% 6+7)(2*$+)% 1"33$8% )B$% e)($1B% X,(=%
5+##"#$*$+)% W1"3$% FeX5WN% 8$D$3,'$8% @4% W1B"2-$36% "+8% :"==$(% FGHHVN?% AB$% ($723)7% ,-% ($7',+8$+)7o%
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%
Table!3.!Respondent's!Answer!to!Work!Attachment!Variable!(X)!
R,?%
W)")$*$+)%
6)$*7%
W1,($%
A,)"3%
I%
G%
V%
Y%
Z%
I?%
TI%
H%
I%
n%
GV%
IQ%
ZI%
H[%
G[%
IZ?m[%
YZ?I[%
Vm?V[%
IHH[%
G?%
TG%
H%
G%
Z%
In%
Gt%
ZI%
4%
96%
Percentage of Respondents
According to Employment
Status
CPNS
PNS
1
1
1
1
2
2
2
2
2
3
33
010 20 30 40
ARCHIVIST
CANDIDATE COMPUTER …
CANDIDATE FOR STATISTICS
FUNCTIONAL RESEARCH …
RESEARCHERS WHO ARE …
PLANNER
PUBLIC RELATIONS …
COMPUTER INSTITUTIONS
LIBRARIAN
PERSONNEL ANALYST
RESEARCHER…
Number,of,Respondents,According,
to,Functional,Position
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YY?t[%
VQ?Y[%
%
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Table!4.!Respondents'!answers!to!the!transformational!leadership!variable!(Z)!
R,?%
W)")$*$+)%
6)$*7%
W1,($%
A,)"3%
I%
G%
V%
Y%
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H%
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VI%
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!($D6,27%($7$"(1B%B"7%-,2+8%)B")%8"4;),;8"4% 3$"8$(7B6'% B"7% "%',76)6D$%6*'"1)%,+%$*'3,4$$7o%
8"634% $+#"#$*$+)% @4% 6+1($"76+#% )B$6(% '$(7,+"3% ($7,2(1$7% %F6?$?/% 7$3-;$--61"14%"+8% ,')6*67*N?% K$723)7%
72'',()% "% ',76)6D$% ($3")6,+7B6'% @$)C$$+% 8"4;3$D$3% )("+7-,(*")6,+"3% 3$"8$(7B6'% "+8% 8"4;3$D$3% C,(=%
"))"1B*$+)/% "7% C$33% "7% )B$% (,3$% ,-% 8"4;3$D$3% ,')6*67*% "7% "% -233% *$86"),(% 6+% )B67% ($3")6,+7B6'?%
A("+7-,(*")6,+"3%3$"8$(7B6'%67%($3")$8%),%)B$%"))"1B*$+)%),%-,33,C$(7o%C,(=/%$7'$16"334%CB$+%-,33,C$(7%
"($% 1($")6D$/% 6++,D")6D$/% "+8% '(,"1)6D$?% AB$% "88$8% D"32$% ,-% )B67% 7)284% 67% )B")% 6)% B$3'7% 2+1,D$(% )B$%
'741B,3,#61"3%*$1B"+67*7%2+8$(346+#%)B$%)("+7-,(*")6,+"3;C,(=%"))"1B*$+)%3$"8$(7B6'%($3")6,+7B6'%
(")B$(% )B"+% )B$% -"1),(7% )B")% 8$)$(*6+$% )B$% *"#+6)28$% ,-% )B67% ($3")6,+7B6'?% v2"36)4% 1,"1B6+#% -(,*%
International!Journal!of!Social!Service!and!Research!%B))'7<]]6^77(?(68C"+6+7)6)2)$?1,?68]%
IJSSR!!"#$%3238
72'$(D67,(7% F,'$(")6,+"36E$8% "7% "% ^,@% ($7,2(1$N% 6+1($"7$7% $*'3,4$$% ,')6*67*?% AB67% C633% 1,+)(6@2)$%
',76)6D$34% ),%)B$6(% $+#"#$*$+)% ")% C,(=/% "7% $*'3,4$$7%CB,% ($1$6D$% f2"36)4% 1,"1B6+#% -(,*% )B$6(%
72'$(D67,(%F$?#?/%B$3'%-,(%'(,@3$*7%)B$4%-"1$%,(%C$33;86($1)$8%-$$8@"1=N%*"4%-$$3%*,($%,')6*67)61%"@,2)%
)B$6(%-2)2($%")%C,(=%FA6*7%$)%"3?/%GHIIN?%
Performance!of!certain!functional!Officers!
AB$%'$(-,(*"+1$%,-%1$()"6+%-2+1)6,+"3%,--616"37%6+1328$7%"7'$1)7%,-%1,*'$)$+1$/%6+6)6")6D$/%"+8%
'2+1)2"36)4?%\,,8%f2"36)4%,-%C,(=%"+8%1,**2+61")6,+/%"7%7B,C+%6+%A"@3$%Z?%
AB$% '$(-,(*"+1$% ,-% 1$()"6+% -2+1)6,+"3% ,--616"37% ,-% )B$% ."(6+$% "+8% 067B$(6$7% W,16,$1,+,*61%
K$7$"(1B% M$+)$(% 67% )B$% 86($1)% 3$"8$(o7% '$(1$')6,+% ,-% )B$% C,(=% ,-% 1$()"6+% -2+1)6,+"3% ,--616"37% ")% )B$%
."(6+$% "+8% 067B$(6$7% W,16,$1,+,*61% K$7$"(1B% M$+)$(?% AB$% ($723)7% ,-% ($7',+8$+)7o% "+7C$(7% ),%
-2+1)6,+"3%,--61$(%'$(-,(*"+1$%D"(6"@3$7%"($%"7%-,33,C7<%
%
Table!5.!Respondent's!Answer!to!the!Functional!Officer!Performance!Variable!(Y)!
R,?%
W)")$*$+)%
6)$*7%
W1,($%
A,)"3%
I%
G%
V%
Y%
Z%
I?%
dI%
H%
G%
n%
GI%
GH%
ZI%
H[%
V?Q[%
IZ?m[%
YI?G[%
VQ?G[%
IHH[%
G?%
dG%
H%
H%
m%
IQ%
GZ%
ZI%
H[%
H[%
IV?m[%
Vm?V[%
YQ[%
IHH[%
V?%
dV%
H%
H%
Z%
GV%
GV%
ZI%
H[%
H[%
Q?n[%
YZ?I[%
YZ?I[%
IHH[%
Y?%
dY%
H%
H%
II%
GI%
IQ%
ZI%
H[%
H[%
GI?t[%
YI?G[%
Vm?V[%
IHH[%
Z?%
dZ%
H%
H%
m%
GV%
GI%
ZI%
H[%
H[%
IV?m[%
YZ?I[%
YI?G[%
IHH[%
t?%
dt%
H%
I%
t%
GI%
GV%
ZI%
H[%
G[%
II?n[%
YI?G[%
YZ?I[%
IHH[%
m?%
dm%
H%
I%
t%
GG%
GG%
ZI%
H[%
G[%
II?n[%
YV?I[%
YV?I[%
IHH[%
n?%
dn%
H%
H%
Z%
In%
Gn%
ZI%
H[%
H[%
Q?n[%
VZ?V[%
ZY?Q[%
IHH[%
Q?%
dQ%
I%
Y%
n%
GI%
Im%
ZI%
G%
m?n[%
IZ?m[%
YI?G[%
VV?V[%
IHH[%
IH?%
dIH%
H%
H%
Z%
GY%
GG%
ZI%
H[%
H[%
Q?n[%
Ym?I[%
YV?I[%
IHH[%
II?%
dII%
H%
V%
t%
GY%
In%
ZI%
H[%
Z?Q[%
II?n%
Ym?I[%
VZ?V[%
IHH[%
%
.5SR%
H?G[%
G?H[%
IV?G[%
YG?V[%
YG?Y[%
%
W,2(1$<%&")"%'(,1$77$8%@4%($7$"(1B$(7%
XB$+%D6$C$8%-(,*% )B$%)"@3$%"@,D$/%*,7)%($7',+8$+)7%"($%")%"%71,($%,-%Z/%CB61B%67%YG?Y[%,(%
)$+8% ),% "#($$% C6)B% 7)")$*$+)7% 7)(,+#34?% AB67% *$"+7% )B")% *,7)% ($7',+8$+)7% 7)")$8% )B")%-2+1)6,+"3%
,--616"37%")%)B$%."(6+$%"+8%067B$(6$7%W,16,$1,+,*61%K$7$"(1B%M$+)$(%B"D$%D$(4%B6#B%'$(-,(*"+1$J%)B67%
67%72'',()$8%@4%1"'"@636)4/%6+6)6")6D$/%'(,*')+$77/%f2"36)4%,-%C,(=/%"+8%1,**2+61")6,+%1"((6$8%,2)%@4%
-2+1)6,+"3%,--616"37?%
:"7$8% ,+% )B$% A"@3$/% )B$%'$(-,(*"+1$% ,-% 1$()"6+% -2+1)6,+"3% ,--616"37% ($-3$1)7% )B")% )B$% 3$D$3% ,-%
'$(-,(*"+1$%,-%1$()"6+%-2+1)6,+"3%,--616"37%67%#,,8?%M$()"6+%-2+1)6,+"3%,--616"37%"#($$%)B")%)B$4%1"+%C,(=%
),% *$$)]$T1$$8%)"(#$)7%"+8% 1"+%1,*'3$)$%"776#+$8% )"7=7%C6)B% B6#B% '($1676,+?% M$()"6+% -2+1)6,+"3%
,--616"37%"37,%"#($$%)B")%)B$4%1"+%#$)%)B$%^,@%8,+$%13$"(34/%($821$%$((,(7/%6++,D")$/%"+8%#$)%)B$%^,@%8,+$%
International!Journal!of!Social!Service!and!Research/%%
9=$%A(67+"C")61/%S+##("6+6%W2=*"C")62%
IJSSR!!"#$%3239
,+%)6*$?%5*'3,4$$7%"37,%)$+8%),%27$%)B$6(%)6*$%),%@$%'(,821)6D$%"+8%'(,821)6D$?%AB$%3,C$7)%"D$("#$%
'$(-,(*"+1$%71,($%,-%1$()"6+%-2+1)6,+"3%,--616"37%C"7%H?IZm/%C6)B%13"6*7%),%3$"D$%C,(=%@"7$8%,+%,--61$%
B,2(7%$T13286+#%,D$()6*$?%&2(6+#%)B$%MOP9&;IQ%'"+8$*61/%)B$%.6+67)(4%,-%."(6+$%S--"6(7%"+8%067B$(6$7%
2(#$8% 1$()"6+% -2+1)6,+"3% ,--616"37% +,)% ),% C,(=% ,D$()6*$% 6+% )B$% ,--61$% $T1$')% 6+% 6*',()"+)% "+8% 2(#$+)%
16(12*7)"+1$7?%
Cross-Tabulation!between!Respondent!Descriptions!!
AB$%-,33,C6+#%67%"%1(,77;)"@23")6,+%@$)C$$+%)B$%D"32$%,-%)B$%($7$"(1B%D"(6"@3$%*,8$%C6)B%)B$%
1B"("1)$(67)617%,-%($7',+8$+)7<%
%
Table!6.!Cross!Tabulation!
MB"("1)$(67)617%,-%K$7',+8$+)7%
.,,8%
r%
u%
d%
\$+8$(%
."+%
Y/HQ%
Y/YG%
Z/HH%
X,*"+%
Y/IV%
Y/HH%
Y/Vt%
S#$%
GH%w%VH%4$"(7%%
;%
;%
;%
VI%w%YH%4$"(7%
Y/Im%
Y/HH%
Y/HH%
YI%w%ZH%4$"(7%
Y/nV%
Y/nQ%
V/ZY%
x%ZH%4$"(7%
Y/HQ%
;%
;%
5821")6,+%g$D$3%
&Y%
;%
;%
;%
WI%
Y/IV%
Y/HH%
Y/QI%
WG%
Y/mY%
Y/YG%
Y/Vt%
WV%
Y/YV%
;%
Y/mV%
g$+#)B%,-%C,(=%
II%w%IZ%4$"(7%
;%
;%
;%
It%w%GH%4$"(7%
Y/YV%
;%
;%
GI%w%VH%4$"(7%
;%
;%
;%
x%VH%4$"(7%
;%
;%
;%
W,2(1$%<%&")"%'(,1$77$8%@4%($7$"(1B$(7%
% % AB$%)"@3$%"@,D$%7B,C7%"33%($7',+8$+)7%7B,C6+#%)B")%)B$%"D$("#$%D"32$%)B")%*,7)%,-)$+%"''$"(7%
,+% )B$% D"(6"@3$% C,(=% "))"1B*$+)% FrN/% )("+7-,(*")6,+"3% 3$"8$(7B6'% FuN% "+8% -2+1)6,+"3% ,--61$(%
'$(-,(*"+1$%FdN/%@,)B%*"3$%"+8%-$*"3$/%($7',+8$+)7%&Y%),%WV/%"+8%7,%,+/%71,($8%@$)C$$+%Y%),%Z?%AB27/%
($7',+8$+)7%)$+8%),%B"D$%C,(=%"))"1B*$+)/%)("+7-,(*")6,+"3%3$"8$(7B6'%"+8%B6#B%'$(-,(*"+1$?%AB$%
D"32$% ,-% C,*$+o7% C,(=% "))"1B*$+)% *,8$% 67% B6#B$(% )B"+% )B")% ,-% *$+?% AB$% D"32$% ,-% *$+o7%
)("+7-,(*")6,+"3%3$"8$(7B6'%*,8$%67%B6#B$(%)B"+%)B")%,-%C,*$+%"+8%*$+o7%'$(-,(*"+1$%*,8$%D"32$%67%
B6#B$(%)B"+%C,*$+o7?%AB$%D"32$%,-%C,(=%"))"1B*$+)%*,8$%"+8%)("+7-,(*")6,+"3%3$"8$(7B6'%67%B6#B$7)%
-,(% $*'3,4$$7% "#$8% @$)C$$+% VI% ),% YH% 4$"(7?% S+8% )B$% B6#B$7)% '$(-,(*"+1$% D"(6"@3$% *,8$% D"32$% 67%
,C+$8%@4%$*'3,4$$7%C6)B%WI%$821")6,+?%S7%C$33%"7%)B$%D"32$%,-%)B$%D"(6"@3$%*,8$%,-%C,(=%"))"1B*$+)%
67%*,7)%,C+$8%@4%$*'3,4$$7%"#$8%@$)C$$+%It%),%GH%4$"(7?%!
Evaluation!of!the!Measurement!Model!(Outer!Model)!
Validity!Test! ! ! !
M,+D$(#$+)%D"3686)4%)$7)6+#%"6*7%),%8$)$(*6+$%)B$%D"3686)4%,-%$"1B%6+861"),(o7%($3")6,+7B6'%C6)B%
6)7% 3")$+)% D"(6"@3$7?% % A$7)% )B$% D"3686)4% ,-% )B67% 1,+D$(#$+)% @4% 3,,=6+#% ")%)B$% 3,"86+#% -"1),(% D"32$%,-%
6+861"),(7%)B")%*$"72($%1,+7)(21)7?%A,%"77$77%)B$%D"3686)4%,-%1,+D$(#$+1$%)B$+%)B$%76#+6-61"+)%D"32$%67%
3$77%)B"+%Z[?%AB$%-,33,C6+#%"($%)B$%($723)7%,-%)B$%1,+D$(#$+)%D"3686)4%)$7)%,-%$"1B%($7$"(1B%D"(6"@3$<%
!
Table!7.!Combined!Loadings!
%%
K,2+8%I%
K,2+8%G%
r%
d%
u%
r%
d%
u%
International!Journal!of!Social!Service!and!Research!%B))'7<]]6^77(?(68C"+6+7)6)2)$?1,?68]%
IJSSR!!"#$%3240
%%
K,2+8%I%
K,2+8%G%
r%
d%
u%
r%
d%
u%
TI%
H?VHH%
%%
%%
%
%%
%%
TIH%
H?mtY%
%%
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H?mQn%
%%
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TII%
H?tnV%
%%
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H?mVG%
%%
%%
TIG%
H?VnG%
%%
%%
%
%%
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TIV%
H?tII%
%%
%%
H?tGZ%
%%
%%
TIY%
H?ZYZ%
%%
%%
%
%%
%%
TIZ%
H?tmY%
%%
%%
H?ttG%
%%
%%
TIt%
H?tZI%
%%
%%
H?tYm%
%%
%%
TIm%
H?YGG%
%%
%%
%
%%
%%
TIn%
H?ZGY%
%%
%%
%
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TIQ%
H?YQG%
%%
%%
%
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TG%
H?mGY%
%%
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H?mVG%
%%
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TGH%
H?tnG%
%%
%%
H?mIV%
%%
%%
TGI%
H?IIt%
%%
%%
%%
%
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TGG%
H?mII%
%%
%%
H?mIQ%
%
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TGV%
H?tZH%
%%
%%
H?tGm%
%
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TV%
H?tGY%
%%
%%
H?tZQ%
%
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TY%
H?ZYI%
%%
%%
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%
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TZ%
H?ZGm%
%%
%%
%%
%
%%
Tt%
H?tYn%
%%
%%
H?mHt%
%
%%
Tm%
H?mHQ%
%%
%%
H?tnI%
%
%%
Tn%
H?ZmQ%
%%
%%
%%
%
%%
TQ%
H?tnY%
%%
%%
H?mIQ%
%
%%
dI%
%%
H?mtZ%
%%
%%
H?mtZ%
%
dIH%
%%
H?tYt%
%%
%%
H?tZG%
%
dII%
%%
H?mHQ%
%%
%%
H?mGZ%
%
4G%
%%
H?mVt%
%%
%%
H?mYZ%
%
dV%
%%
H?tQH%
%%
%%
H?tQm%
%
dY%
%%
H?tQQ%
%%
%%
H?tnn%
%
dZ%
%%
H?mGG%
%%
%%
H?mIG%
%
dt%
%%
H?mGn%
%%
%%
H?mGG%
%
dm%
%%
H?mIm%
%%
%%
H?mIn%
%
4n%
%%
H?GZG%
%%
%
%
%
4Q%
%%
H?tHt%
%%
%
H?tHY%
%
uI%
%%
%%
H?mII%
%
%
H?mmY%
uIH%
%%
%%
H?tQZ%
%
%
H?mYI%
uII%
%%
%%
H?ZHH%
%
%
%
uIG%
%%
%%
H?tIV%
%
%
H?tVQ%
uIV%
%%
%%
H?YIm%
%
%
%
uIY%
%%
%%
H?tnn%
%
%
H?ttV%
uIZ%
%%
%%
H?ZZG%
%
%
%
uIt%
%%
%%
H?Ynt%
%
%
%
uIm%
%%
%%
H?mVn%
%
%
H?mIZ%
uIn%
%%
%%
H?mZH%
%
%
H?mQn%
uIQ%
%%
%%
H?ZHZ%
%
%
%
International!Journal!of!Social!Service!and!Research/%%
9=$%A(67+"C")61/%S+##("6+6%W2=*"C")62%
IJSSR!!"#$%3241
%%
K,2+8%I%
K,2+8%G%
r%
d%
u%
r%
d%
u%
EG%
%%
%%
H?ZnY%
%
%
%
uV%
%%
%%
H?mYn%
%
%
H?nHQ%
uY%
%%
%%
H?mmZ%
%
%
H?nYQ%
uZ%
%%
%%
H?tZY%
%
%
H?mIZ%
ut%
%%
%%
H?Ztm%
%
%
%
um%
%%
%%
H?Zmm%
%
%
%
un%
%%
%%
H?Ynt%
%
%
%
uQ%
%%
%%
H?ZmV%
%
%
%
W,2(1$<%&")"%'(,1$77$8%@4%($7$"(1B$(7%
:"7$8%,+%)B$%)"@3$%"@,D$/%6)%1"+%@$%$T'3"6+$8%)B")%6+%)B67%7)284%)B$%1,+D$(#$+)%D"3686)4%)$7)%C"7%
1"((6$8%,2)%)B(,2#B%G%(,2+87/%CB$($%6+%)B$%I7)%(,2+8%)B$($%C$($%6)$*7%)B")%B"8%"%D"32$%,-%3$77%)B"+%
H?tH%6+13286+#%)B$%C,(=%"))"1B*$+)%D"(6"@3$%FrN%6)$*7%TI/%TY/%TZ/%Tn/%TIG/%TIY/%TIm/%TIn/%TIQ%"+8%TGIJ%
,+%)B$%-2+1)6,+"3%,--61$(%'$(-,(*"+1$%D"(6"@3$%FdN%6)$*%4nJ%,+%)("+7-,(*")6,+"3%3$"8$(7B6'%D"(6"@3$%FuN%
6)$*%EG/%%ut/%um/%un/%uQ/%uII/%uIV/%uIZ/%uIt%"+8%uIQ/%*$"+6+#%)B")%)B$7$%6)$*7%B"D$%%',,(%convergent!
validity/%7,%)B$4%*27)%@$%$36*6+")$8%-(,*%-2)2($%)$7)7?%AB$%3,"86+#%-"1),(%D"32$%TI%y%H?HZ%67%82$%),%)B$%
M,D68;IQ%'"+8$*61/%X,(=%-(,*%p,*$%FX0pN%B"7%@$$+%"''36$8/%7,%$*'3,4$$7%"($%3$77%$"#$(%),%C,(=%),%
)B$%,--61$%"+8%'($-$(%),%C,(=%")%B,*$?%
9+%7)"#$%G%6)%)2(+7%,2)%)B")%"33%($*"6+6+#%6)$*7%,-%$"1B%D"(6"@3$%B"D$%"%D"32$%,-%*,($%)B"+%H?tH?%
AB67%*$"+7%)B")%"33%6+861"),(7%B"D$%#,,8%convergent!validity?%
9+% "886)6,+% ),%)B$% 3,"86+#% D"32$% ,-% $"1B% 6+861"),(% ),% )B$% 1,+7)(21)% )B")%*27)% @$% f2"36-6$8/%
3,"86+#%@$)C$$+%6+861"),(7%*27)%"37,%@$%1,+768$($8/%CB$($%)B$%3,"86+#%D"32$%%),%"+,)B$(%1,+7)(21)%67%
3,C$(%)B"+%)B$%1,+7)(21)%F1(,77%3,"86+#N?%p$($%"($%)B$%($723)7%,-%1(,77%3,"86+#<%
%
Table!8.!Cross!Loadings!
%%
r%
d%
u%
TIH%
H?mQn%
H?YmY%
H?VnY%
TII%
H?mVG%
H?ZHG%
H?YQI%
TIV%
H?tGZ%
H?ZYV%
H?YZG%
TIZ%
H?ttG%
H?YZZ%
H?ZGV%
TIt%
H?tYm%
H?VVQ%
H?GtV%
TG%
H?mVG%
H?ZVn%
H?YtI%
TGH%
H?mIV%
H?tmG%
H?ZQm%
TGG%
H?mIQ%
H?YtH%
H?Ytm%
TGV%
H?tGm%
H?YHt%
H?ZQY%
TV%
H?tZQ%
H?YZn%
H?YVm%
Tt%
H?mHt%
H?VYH%
H?Gmm%
Tm%
H?tnI%
H?ZYH%
H?ZYm%
TQ%
H?mIQ%
H?YIn%
H?YIQ%
dI%
H?ZnI%
H?mtZ%
H?ZYZ%
dIH%
H?YIV%
H?tZG%
H?Znm%
dII%
H?ZYZ%
H?mGZ%
H?ttH%
4G%
H?YZQ%
H?mYZ%
H?tVm%
dV%
H?Vtt%
H?tQm%
H?ZYY%
dY%
H?ZQH%
H?tnn%
H?YQQ%
dZ%
H?ZZQ%
H?mIG%
H?Ynt%
International!Journal!of!Social!Service!and!Research!%B))'7<]]6^77(?(68C"+6+7)6)2)$?1,?68]%
IJSSR!!"#$%3242
%%
r%
d%
u%
dt%
H?YYm%
H?mGG%
H?tGZ%
dm%
H?Ynm%
H?mIn%
H?ttm%
4Q%
H?YQV%
H?tHY%
H?YZG%
uI%
H?VtZ%
H?ZZI%
H?mmY%
uIH%
H?ZIQ%
H?tYZ%
H?mYI%
uIG%
H?VZI%
H?VmH%
H?tVQ%
uIY%
H?tIG%
H?tmt%
H?ttV%
uIm%
H?ZII%
H?tZm%
H?mIZ%
uIn%
H?YGn%
H?tnV%
H?mQn%
uV%
H?YIQ%
H?ZZV%
H?nHQ%
uY%
H?tZQ%
H?tZZ%
H?nYQ%
uZ%
H?Zmt%
H?Znt%
H?mIZ%
W,2(1$%<%&")"%'(,1$77$8%@4%($7$"(1B$(7%
AB$% +$T)% 1B$1=% ,-% % 1,+D$(#$+)%D"3686)4% 67% ),% 3,,=% ")% )B$% SP5% ,2)'2)?% b,+7)("=% B"7% % "% #,,8%
1,+D$(#$+)%D"3686)4%%6-%)B$%SP5%D"32$%$T1$$87%H?ZH?%AB$%($723)7%,-%)B$%SP5%D"32$%"($<%
%
Table!9.!AVE!value!
P"(6"@3$%
SP5%
';D"32$%
r%
H?YnY%
H/HHH%
d%
H?YQt%
H/HHH%
u%
H?ZZQ%
H/HHH%
W,2(1$%<%&")"%'(,1$77$8%@4%($7$"(1B$(7%
AB$%SP5%D"32$%,-%)B$%)("+7-,(*")6,+"3%3$"8$(7B6'%D"(6"@3$%FuN%$T1$$87%)B$%D"32$%,-%H?ZH?%AB27%6)%
1"+%@$%1,+1328$8%)B")%)("+7-,(*")6,+"3%3$"8$(7B6'%FuN%B"7%%"%#,,8%convergent!validity!%D"32$?%XB63$%
)B$%SP5%D"32$%6+%)B$%D"(6"@3$7%,-%C,(=%"))"1B*$+)%FrN%"+8%-2+1)6,+"3%,--61$(%'$(-,(*"+1$%Fr%GN%67%13,7$%
),% )B$% D"32$% ,-% H?ZH/% CB61B% *$"+7% )B")% )B$% D"(6"@3$7% ,-% C,(=% "))"1B*$+)% FrN% "+8% -2+1)6,+"3% ,--61$(%
'$(-,(*"+1$%Fr2N%7)633%B"D$%convergent!validity%@$1"27$%@"7$8%,+%)B$%';D"32$%67%3$77%)B"+%Z[?%
Reliability!Test!
AB$%-6+"3%$D"32")6,+%,-%)B$%,2)$(%*,8$3%67%1,*',76)$%($36"@636)4%"+8%M(,+@"1B%"3'B"?%M,*',76)$%
($36"@636)4%"+8%M(,+@"1B%"3'B"%)$7)%)B$%($36"@636)4%D"32$%,-%)B$%6+7)(2*$+)%,+%"%D"(6"@3$?%S%D"(6"@3$%67%
7"68%),%*$$)%)B$%($36"@636)4%)$7)%6-%6)%B"7%"%1,*',76)$%($36"@636)4%D"32$%"+8%M(,+@"1B%"3'B"%#($")$(%)B"+%
H?m?%p$($%"($%)B$%1,*',76)$%($36"@636)4%"+8%M(,+@"1B%"3'B"%D"32$7%,-%$"1B%D"(6"@3$<%
%
Table!10.!Composite!Reliability!and!Cronbach!Alpha!
P"(6"@3$%%
M(,+@"1Bo7%
S3'B"%
M,*',76)$%
K$36"@636)4%
r%
H?QII%
H?QGY%
d%
H?nnt%
H?QHm%
u%
H?QHI%
H?QIQ%
W,2(1$<%&")"%'(,1$77$8%@4%($7$"(1B$(7%
AB$% )"@3$% "@,D$% 7B,C7% )B")%)B$% 1,*',76)$% ($36"@636)4% "+8% M(,+@"1Bo7% S3'B"%D"32$7% ,-% "33%
($7$"(1B% D"(6"@3$7% B"D$% D"32$7% #($")$(% )B"+% H?mH/% 7,% 6)% 1"+% @$% 1,+1328$8% )B")% )B$% D"(6"@3$7% ,-% C,(=%
"))"1B*$+)% FrN/% -2+1)6,+"3% ,--61$(% '$(-,(*"+1$% FdN/%"+8% )("+7-,(*")6,+"3% 3$"8$(7B6'% FuN% B"D$% B6#B%
($36"@636)4?%%
Structural!Model!Evaluation!
9+% "77$776+#% 7)(21)2("3% *,8$37% C6)B% 7)(21)2("3% !gW% 1"+% @$% 7$$+% -(,*% )B$% K;Wf2"($% D"32$%-,(%
$"1B%$+8,#$+,27%3")$+)%D"(6"@3$%"7%)B$%'($861)6D$%-,(1$%,-%)B$%7)(21)2("3%*,8$3?%AB$%K;Wf2"($%D"32$%67%
International!Journal!of!Social!Service!and!Research/%%
9=$%A(67+"C")61/%S+##("6+6%W2=*"C")62%
IJSSR!!"#$%3243
"% )$7)%,-% )B$% *,8$3o7% #,,8+$77% -6)?% MB"+#$7% 6+%)B$% K;Wf2"($%D"32$% 67%27$8% ),% $T'3"6+% )B$% $--$1)% ,-% "%
'"()6123"(%$T,#$+,27%3")$+)%D"(6"@3$%,+%)B$%$+8,#$+,27%3")$+)%D"(6"@3$/%CB$)B$(%6)%B"7%"%72@7)"+)6D$%
6+-32$+1$?%AB$%($723)7%,-%!gW%K;7f2"($7%'($7$+)%)B$%"*,2+)%,-%D"(6"+1$%,-%)B$%1,+7)(21)%8$71(6@$8%@4%
)B$% *,8$3?% AB$% ($723)7% ,-% X"(';!gW% ($#"(86+#% )B$% ($7$"(1B% B4',)B$767% "($% 86D68$8% 6+),% V% *,8$37%
6+13286+#<%
%
Figure!6.!Research!Model!
&$71(6')6,+<%C,(=%"))"1B*$+)%FrN/%-2+1)6,+"3%,--61$(%'$(-,(*"+1$%FdN%"+8%)("+7-,(*")6,+"3%
3$"8$(7B6'%FuN%
%
Table!11.!Test!the!hypothesis!
R,?%
%
!")B%1,$--616$+)7%
!;P"32$%
I?%
r%;x%d%
H/GmG%
H?IIn%
G?%
r%;x%u%
H/tnH%
H?HHH%
V?%
u%;x%d%
H/tVG%
H?HHH%
W,2(1$<%&")"%'(,1$77$8%@4%($7$"(1B$(7%
AB$%$T'3"+")6,+%-(,*%)B$%)"@3$%"@,D$%67<%%
I?%X,(=%7)61=6+$77% FrN% 8,$7%+,)%B"D$%"%76#+6-61"+)%',76)6D$%$--$1)%,+%)B$%'$(-,(*"+1$% ,-%-2+1)6,+"3%
,--616"37%FdN%^28#6+#%-(,*%)B$%1,$--616$+)%D"32$%,-%H?IIn%C6)B%"%76#+6-61"+)%3$D$3%F';D"32$N%,-%*,($%
)B"+%Z[?%W,/%)B67%B4',)B$767%unacceptable?%
G?%X,(=%"))"1B*$+)%FrN%B"7%"%76#+6-61"+)%',76)6D$%$--$1)%,+%)("+7-,(*")6,+"3%3$"8$(7B6'%FuN/%"7%7$$+%
-(,*% )B$% 1,$--616$+)% D"32$% ,-% H?tnH% C6)B% "% 72@7)"+)6"3%3$D$3% F';D"32$N% ,-% 3$77% )B"+% Z[?% W,/% )B67%
B4',)B$767%67%acceptable?%
V?%A("+7-,(*")6,+"3%3$"8$(7B6'%FuN%B"7%"%76#+6-61"+)%',76)6D$%$--$1)%,+%)B$%'$(-,(*"+1$%,-%-2+1)6,+"3%
,--616"37%FdN/%"7%7$$+%-(,*%)B$%1,$--616$+)%D"32$%,-%H?tVG%C6)B%"%72@7)"+)6"3%3$D$3%F';D"32$N%,-%3$77%
)B"+%Z[?%W,/%)B67%B4',)B$767%67%acceptable?%
O+%"D$("#$/%)B$%3,C$7)%3$D$3%,-%C,(=%"))"1B*$+)/%)B")%67/%*6+,(%'(,@3$*7%")%C,(=/%868%+,)%"--$1)%
*4%1,+1$+)(")6,+%")%C,(=?%AB67%67%@$1"27$%*,7)%($7',+8$+)7% "($%C,*$+/%7,%8,*$7)61%"--"6(7% 82(6+#%
International!Journal!of!Social!Service!and!Research!%B))'7<]]6^77(?(68C"+6+7)6)2)$?1,?68]%
IJSSR!!"#$%3244
X0p% FX,(=% -(,*% B,*$N% ,(% CB$+% C,(=6+#% ")% B,*$% @$1,*$% *6+,(%'(,@3$*7% )B")% 6+)$(-$($% C6)B%
1,+1$+)(")6,+% ")% C,(=?% S37,/% )B$% +")2($% ,-% C,*$+% 67% 7$+76)6D$/% 7,% 6-% )B$($% 67% "% 7*"33% '(,@3$*/%6)% 1"+%
6+)$(-$($%C6)B%C,(=%1,+1$+)(")6,+?%X6)B%*,7)%"#$7%@$)C$$+%VI%"+8%YH%4$"(7/%)B$%"D$("#$%-2+1)6,+"3%
$*'3,4$$%B"7%7*"33%1B638($+/%7,%)B$%1,+1$+)(")6,+%,-%C,(=%1"+%@$%867(2')$8%@$1"27$%)B$4%B"D$%),%)"=$%
1"($%,-%1B638($+%CB63$%C,(=6+#?%%AB$%B6#B$7)%"D$("#$%71,($%-,(%^,@%"))"1B*$+)%67%)B")%$*'3,4$$7%1B,,7$%
),%'$(767)%6+%1,*'3$)6+#%)B$6(%C,(=%$D$+%CB$+%)B$4%"($%6+%)(,2@3$?%AB67%67%@$1"27$%*,7)%($7',+8$+)7o%
"#$7%("+#$8%-(,*%VI%),%YH%4$"(7/%7,%-2+1)6,+"3%,--616"37/%$7'$16"334%($7$"(1B$(7/%B"D$%"%7)(,+#%*$+)"36)4%
"+8%"%(,@27)%'B4761"3%1,+86)6,+%6+%1,*'3$)6+#%C,(=?%p,C$D$(/%C6)B%*,7)%-$*"3$%($7',+8$+)7/%6)%8,$7%
+,)%"--$1)%'$(-,(*"+1$?%AB$6(%'$(-,(*"+1$%6+1($"7$8?%
%
Table!12.!R-Square!value!
!
K%Wf2"($!
d%
H?mHm!
u%
H?YtG!
W,2(1$<%&")"%'(,1$77$8%@4%($7$"(1B$(7%
:"7$8% ,+% )B$% K;7f2"($% D"32$% )"@3$/% 6)% 7B,C7% )B")% )B$% *"#+6)28$% ,-% )B$% 6+-32$+1$% ,-% C,(=%
"))"1B*$+)%"+8%)("+7-,(*")6,+"3%3$"8$(7B6'%,+%)B$%'$(-,(*"+1$%,-%-2+1)6,+"3%,--616"37%67%mH?m[/%"+8%
)B$%*"#+6)28$%,-%)B$%6+-32$+1$%,-%C,(=%"))"1B*$+)%,+%)("+7-,(*")6,+"3%3$"8$(7B6'%67%Yt?G[?%
%
Table!13.!Indirect!Influence!
%
O(6#6+"3%W"*'3$%FON%
!%P"32$7%
u%;x%d%
H/YGQ%
H/HHH%
W,2(1$<%&")"%'(,1$77$8%@4%($7$"(1B$(7%
AB$%)"@3$%"@,D$%7B,C7%)B")%C,(=%"))"1B*$+)%FrN%"--$1)7%)B$%'$(-,(*"+1$%,-%-2+1)6,+"3%,--616"37%
FdN%)B(,2#B%)("+7-,(*")6,+"3%3$"8$(7B6'%FuN/%)$7)$8%-,(%1,(($1)+$77/%^28#6+#%-(,*%)B$%';D"32$%z%Z[?%
Results!of!Hypothesis!Testing!and!Data!Analysis!
1. The!effect!of!work!attachment!on!the!performance!of!certain!functional!officials.!
FW1B"2-$36%L%:"==$(/%GHHYN!&$-6+$7%C,(=%"))"1B*$+)%"7%6+86D682"3%$+#"#$*$+)/%7")67-"1)6,+/%
"+8%$+)B276"7*%6+% )B$% C,(=% )B$4%8,?%AB67% 67% 6+% "11,(8"+1$%C6)B%)B$% '($D6,27% $T'3"+")6,+/%CB61B%
$T'3"6+$8%C,(=%"))"1B*$+)%"7%"%1,+86)6,+%6+%CB61B%*$*@$(7%,-%)B$%,(#"+6E")6,+%68$+)6-4%C6)B%)B$6(%
C,(=% @4% C,(=6+#% "+8% $T'($776+#% )B$*7$3D$7% 'B4761"334/% 1,#+6)6D$34/%"+8% $*,)6,+"334% 82(6+#%
'$(-,(*"+1$?% !B4761"3% "7'$1)7% 6+1328$% )B$% 'B4761"3% $+$(#4% $T'$+8$8% @4% *$*@$(7% 6+% '$(-,(*6+#%
)B$6(% (,3$7%6+% )B$% ,(#"+6E")6,+?% M,#+6)6D$% "7'$1)7% 6+1328$%@$36$-7% 6+% )B$% ,(#"+6E")6,+/% 3$"8$(7/%"+8%
C,(=6+#%1,+86)6,+7/%"+8%$*,)6,+"3%"7'$1)7%6+1328$%*$*@$(7o%-$$36+#7%-,(%)B$%,(#"+6E")6,+%"+8%6)7%
3$"8$(7?FW1B"2-$36%L%:"==$(/%GHHYN!
AB67%7)284%867"#($$7%C6)B%($7$"(1B%1,+821)$8%@4%R,D$3"%&$7)B"%b2)74"%"+8%K6+6%R2#("B$+6%
FGHGHN/%+"*$34/%X,(=%$+#"#$*$+)%B"7%"%',76)6D$%$--$1)%,+%$*'3,4$$%'$(-,(*"+1$/%"+8%3$"8$(7B6'%
B"7%"%',76)6D$%$--$1)%,+%$*'3,4$$%'$(-,(*"+1$?%9+%1,+)("7)/%)B67%7)284%7)")$7%)B")%C,(=%"))"1B*$+)%
FrN% 8,$7% +,)% B"D$% "% 76#+6-61"+)% ',76)6D$% $--$1)% ,+% )B$% '$(-,(*"+1$% ,-% -2+1)6,+"3% ,--616"37% FdN% 7$$+%
-(,*% )B$% 1,$--616$+)% D"32$% ,-% H?GmG% C6)B% "% 76#+6-61"+)% 3$D$3% F';D"32$N% ,-% *,($% )B"+% Z[?% W,/% )B67%
B4',)B$767%67%unacceptable.!
AB67%67%+,)%6+%"11,(8"+1$%C6)B%'($D6,27%7)286$7%)B")%C,(=%"))"1B*$+)%B"7%"%86($1)%',76)6D$%
$--$1)% ,+% $*'3,4$$% '$(-,(*"+1$?% AB$%B6#B$(% )B$% 1,**6)*$+)%),% )B$% ,(#"+6E")6,+/% )B$% B6#B$(% 6)7%
'$(-,(*"+1$?% X,(=% 1,**6)*$+)%67%)B$% =$4% )B")% $T'3"6+7% )B$% 1B"("1)$(67)617% ,-% $D$(4,+$?% 9-%
$*'3,4$$7% B"D$% "% 7)(,+#% 8$)$(*6+")6,+% ),% )B$% ,(#"+6E")6,+/% )B$+% C,(=% "))"1B*$+)% C633% 6+1($"7$/%
"+8%'$(-,(*"+1$%C633%6+1($"7$%F&$7)B"%b27)4"%L%R2#("B$+6/%GHGHN%
M,+)("(4% ),% '($D6,27% ($7$"(1B/% "-)$(% 1,+)(,336+#% -,(% 7$D$("3% D"(6"@3$7% )B")% ',76)6D$34%
6+-32$+1$8%)"7=%'$(-,(*"+1$%"+8%$*'3,4$$%B$3'6+#%@$B"D6,(/%)B$%($723)7%,-%)B$%7)284%($D$"3$8%)B")%
International!Journal!of!Social!Service!and!Research/%%
9=$%A(67+"C")61/%S+##("6+6%W2=*"C")62%
IJSSR!!"#$%3245
$+#"#$8%*$*@$(7%C$($%*,($%36=$34%),%@$%(")$8%-,(%)"7=%'$(-,(*"+1$%"+8%#($")$(%B$3'6+#%@$B"D6,(%
)B"+%+,+;^,6+6+#%*$*@$(7?%AB")%67/%$+#"#$8%$*'3,4$$7%"($%*,($%36=$34%),%6+D$7)%)B$6(%-233%'B4761"3/%
1,#+6)6D$/%"+8%$*,)6,+"3%$+$(#4%6+%,D$(1,*6+#%)B$%86--6123)4%,-%"%#6D$+%)"7=%"+8%6+%1,*'3$)6+#%6)?%9+%
"886)6,+/%@$1"27$%@,+8$8%$*'3,4$$7%B"D$%"%C68$(%("+#$%,-%C,(=%@$B"D6,(7/%)B$4%"($%*,($%36=$34%),%
D,32+)$$(%),%,--$(%B$3'%"+8%B$3'%1,33$"#2$7%CB$+%"7=$8?%AB$7$%-6+86+#7%1,(($7',+8%),%)B$%7)")$*$+)%
)B")%*,)6D")6,+%7B"'$7%$*'3,4$$%@$B"D6,(%Fg"6%$)%"3?/%GHGHN?%
2. Effects!of!Work!Attachment!on!Transformational!Leadership!
A("+7-,(*")6,+"3% 3$"8$(7B6'% 67% 1,+1$(+$8% C6)B% 6*'(,D6+#% *$*@$(% '$(-,(*"+1$% "+8%
8$D$3,'6+#% *$*@$(7% ),% )B$6(% -233% ',)$+)6"3% FSD,36,/% IQQQJ% :"77% L% SD,36,/% IQQHN?% !$,'3$% CB,%
8$*,+7)(")$%)("+7-,(*")6,+"3% 3$"8$(7B6'%,-)$+% B"D$% "%7)(,+#% 7$)% ,-%6+)$(+"3% D"32$7/% "+8% )B$4%"($%
$--$1)6D$%6+%*,)6D")6+#%*$*@$(7%),% "1)%6+%"%C"4%)B")%72'',()7%)B$% #($")$(% #,,8%(")B$(%)B"+%)B$6(%
,C+%7$3-;6+)$($7)%Fb2B+$()/%IQQYN?%
AB67%7)284%"#($$7%C6)B%($7$"(1B%1,+821)$8%@4%R6%g2B%!2)2%S7)2)6/%R6%!2)2%W(6%p"()"%R6*@"J%
R6%."8$%&C6%K")+"86%FGHItN/%+"*$34/%C,(=%"))"1B*$+)%B"7%"%',76)6D$%6+-32$+1$%,+%)B$%'$(-,(*"+1$%
,-% )B$% $T'$+86)2($% )($"72($(/% )("+7-,(*")6,+"3% 3$"8$(7B6'% C$"=$+7% )B$% 6+-32$+1$% ,-% C,(=%
"))"1B*$+)% ,+% )B$% '$(-,(*"+1$% ,-% $T'$+86)2($% 86--$($+1$7?% 9+% )B67% 7)284/% 6)% 67% 7)")$8% )B")% C,(=%
"))"1B*$+)% FrN% B"7% "% 76#+6-61"+)% ',76)6D$% $--$1)% ,+% )("+7-,(*")6,+"3% 3$"8$(7B6'% FuN% 7$$+% -(,*% )B$%
1,$--616$+)%D"32$%,-%H?tnH%C6)B%"%76#+6-61"+)%3$D$3%F';D"32$N%,-% 3$77% )B"+% Z[?% W,/%)B67% B4',)B$767%67%
acceptable?%
3. Effects!of!Transformational!Leadership!on!Functional!Officer!Performance!
!$(-,(*"+1$% 67% "% 1,+86)6,+% )B")% *27)% @$% =+,C+% "+8% 1,+-6(*$8% ),% 1$()"6+% '"()6$7% ),%
8$)$(*6+$%)B$%3$D$3%,-%"1B6$D$*$+)%,-%)B$%($723)7%,-%"+%"#$+14%"77,16")$8%C6)B%)B$%D676,+%1"((6$8%@4%
"+%,(#"+6E")6,+%,(%1,*'"+4%"+8%),%=+,C%)B$%',76)6D$%"+8%+$#")6D$%6*'"1)7%,-%"+%,'$(")6,+"3%',3614?!
AB67%($7$"(1B%"#($$7%C6)B%($7$"(1B%1,+821)$8%@4%R,D$3"%&$7)B"%b2)74"%"+8%K6+6%R2#("B$+6%
FGHGHN/% +"*$34% )B")% 3$"8$(7B6'% B"7% "% ',76)6D$% $--$1)% ,+% $*'3,4$$% '$(-,(*"+1$?% 9+% )B67% 7)284/%
)("+7-,(*")6,+"3%3$"8$(7B6'% FuN% B"7% "% 76#+6-61"+)%',76)6D$%$--$1)%,+%)B$%'$(-,(*"+1$%,-%-2+1)6,+"3%
,--616"37%FdN/%"7%7$$+%-(,*%)B$%1,$--616$+)%D"32$%,-%H?tVG%C6)B%"%76#+6-61"+)%3$D$3%F';D"32$N%,-%3$77%)B"+%
Z[?%W,/%)B67%B4',)B$767%67%acceptable.!
:"7$8%,+%)B$%($723)7%,-%)B$%W5.;!gW%)$7)/%)B$%D"(6"@3$%)B")%"--$1)7%)B$%'$(-,(*"+1$%,-%1$()"6+%
-2+1)6,+"3% ,--616"37% 67%)B$% A("+7-,(*")6,+"3% g$"8$(7B6'% D"(6"@3$% Fr1N?% AB$% X,(=% 5+#"#$*$+)%
D"(6"@3$%8,$7%+,)%"--$1)%)B$%'$(-,(*"+1$%,-%1$()"6+%"''361"@3$%,--616"37?%
M,+)("(4% ),% '($D6,27% ($7$"(1B/% ^,@% "2),+,*4% "7% "+% $77$+)6"3%^,@% ($7,2(1$% 6+1($"7$7% )B$%
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1,**2+61")$% "7'$1)7% ($3")$8% ),% )B$6(% 7,16"3% '$(-,(*"+1$~% S% '(,',7$8% 7$)% ,-% 6+861"),(7% "+8%
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."6+% $--$1)7% "+8% 8671($'"+16$7% "77,16")$8% C6)B% ^,@% 7")67-"1)6,+% "+8% "8^27)*$+)% 6+% "% -"1),(4%
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"+8%$*'3,4$$%#($$+%"))6)28$%"+8%@$B"D6,(<%S+%"--$1)6D$%$D$+)7%)B$,(4%'$(7'$1)6D$?%Journal%of%
Environmental%Psychology/%92?%B))'7<]]8,6?,(#]IH?IHIt]l?l5RP!?GHGV?IHGInI%
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C,(=% @$B"D6,2(<% &,% )("+7-,(*")6,+"3% 3$"8$(7B6'% "+8% )2(+,D$(% 6+)$+)6,+% *"))$(~% Current%
Research%in%Behavioral%Sciences/%3?%B))'7<]]8,6?,(#]IH?IHIt]l?MK:5pS?GHGG?IHHHtn%
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'741B,3,#61"3% $*',C$(*$+)<% .,8$(")6,+% ,-% 123)2("3% ,(6$+)")6,+?% Journal% of% Hospitality% and%
Tourism%Management/%54/%nnwQm?%B))'7<]]8,6?,(#]IH?IHIt]l?lpA.?GHGG?IG?HIG%
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