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INTERNATIONAL
JOURNAL OF SOCIAL SERVICE AND RESEARCH
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Ana Marliana
Faculty of Economics,
Teuku Umar University, Aceh, Indonesia
Email: [email protected]
Abstract
This research in 2021
aims to find out the Analysis of Community Satisfaction with Village Funds in
Financial Management to improve the achievement of the Regional Development
program in Meureubo Village, sub-district. Meureubo Kab. Aceh Barat, viewed based
on community satisfaction using the Community Satisfaction Index (IKM) seen
from the Village Fund. Descriptive Research is a research using analysis (IKM)
Community Satisfaction Index. The research was conducted in Meureubo Village,
Meureubo District with 100 respondents as the sample used. The data collected
was carried out using a Questionnaire or Questionnaire method. The results
showed that the community's perception of the Meureubo Village Fund, Meureubo
sub-district, was seen based on Community Satisfaction using the Community
(IKM) of the entire Village Fund in Financial Management to increase the
achievement of regional development programs that were somewhat in line with
the expectations of the community but in terms of Financial Management Slightly
decreased in community satisfaction in Village development program, so with
difficult conditions we see that in the future hopefully what has not been
achieved, and with this research we can see how the situation of the community
in Meureubo village is, how the community's satisfaction with Meureubo
Village's services to the community.
Keywords: Public
Satisfaction on village funds, regional development programs,
Received 9 September
2021, Revised 30 Septermber 2021, Accepted 10 October 2021
INTRODUCTION
Community satisfaction is a sense of satisfaction obtained
by the community or residents of the Village Fund in accordance with the
expectations they want (Buntaine, Daniels, & Devlin, 2018). Community satisfaction is the most
important thing for village officials to pay attention to in order to maintain
a sense of trust and community comfort. Community Satisfaction is the level of
a person's feelings after comparing the performance or perceived with what is
expected (Erdogan, Tom�s, Valls, & Gracia, 2018). From the affirmation of the title
above, the purpose of the title of this Scientific Work is a study that will
reveal whether community satisfaction with village funds in financial
management to increase the achievement of regional development programs has an
effect on community satisfaction in Meureubo Village, Kec. Meureubo.This also
affects the Village Fund and regional development programs.
Village is an area occupied by the community or which has
a number of residents as a community unit that has customs and culture
developed by the local community, and the village has a legal community unit
that has territorial boundaries that are authorized to regulate and manage
government affairs, in achieving development programs. Village Financial
Management must of course be carried out with good and accountable management
because the funds that enter the village are not small funds, but are very large
to be managed by a government with the Village Fund policy.
Village development is an effort to improve the quality of
life for the greatness of the welfare of the village community (Falah, Marlisa, Pangayow, & Ghozali, 2018).
Village development can be carried out if village funds provided by the
government can be managed properly, then village funds can run well and
regional/village development is going well. In the course of the state
administration of the Republic of Indonesia, Villages have developed in various
forms so that they need to be protected and empowered to become strong,
advanced, independent, and democratic so that a strong foundation can be
created in carrying out government and development towards a just, prosperous,
and prosperous society.�
Village community is a group of people who are in a remote
area in a country or individuals who live together in one place and are
interconnected (Entwisle, 2007).
Usually, in village communities, many things will happen, such as customs that
are carried out in community groups, namely in villages where people help each
other, cooperate, work together and respect each other. Prosperity of a country
and the welfare of citizens if community empowerment is prioritized.
Community feelings depend on the needs provided by the
government and how satisfied and happy or disappointed the community is with
regional development and on the funds given to the community, so community
satisfaction depends on the feeling of pleasure or disappointment of the
community.
community satisfaction depends on perceptions of service
quality or service quality, it can be improved by providing opportunities for
the community to submit complaints that they feel, therefore if the government
provides opportunities for the community maybe the community can provide
suggestions or criticism, if that happens then the community will feel
satisfied for what is conveyed and their suggestions and criticisms if they are
hurled, they may be very satisfied, and if not, at least their complaints have
been submitted.
Financial Management is the overall activities and
activities of the owner company to obtain the lowest/cheapest/cheapest capital
or shares related to the business using it as effectively, efficiently, and
productively as possible to generate profits or profits derived from the
company or village (Chandra, 2011).
Financial Management, Achieving goals through other people
in an organization for an activity of planning, unemployment, checking,
managing, controlling, finding and storing funds owned by an organization or
company, Introducing new products, applying for bank transfers, issuing
shares/bonds, expanding credit to customers and how much cash to hold (Zietlow, Hankin, Seidner, & O�Brien, 2018).
METHOD
This research is used in descriptive research, namely
qualitative research (Cresswell, 2017).
This research is called descriptive research because the researcher produces
data in the form of sentences or descriptions of the community's satisfaction
with Village Funds in Financial Management to improve the achievement of
regional development programs in Meureubo Village, West Aceh. The data that has
been collected in the form of figures will then be calculated in accordance
with the provisions of the IKM Calculation. A research Scientific work is
usually with a study, this is considered very important because without a
research, and what is stated will be difficult to justify the truth. This
research process involves important efforts, such as asking questions and
(procedures), collecting data that the specifics of the participants (Sugiyono, 2017).
In a study concerning the Analysis of Community
Satisfaction with Village Funds in Financial Management to improve the
achievement of regional development programs in Meureubo Village, West Aceh,
research that produces descriptive data�� in the form of written or spoken
words from people and observed behavior.
In this study using several data collection techniques as
follows;
1.
Using the Questionnaire studied. This is done
to obtain data regarding the Analysis of Community Satisfaction with Village
Funds in Financial Management to improve the achievement of regional
development programs in Meureubo Village, West Aceh (Laila & Sastro, 2018).�������
2.
Face - to - face interview is a method of
collecting data or information by means of face - to - face interviews in order
to obtain complete and in-depth data (Deakin
& Wakefield, 2014).
RESULTS
AND DISCUSSION
Based on the results of the observations/surveys
conducted, the researcher concluded that the Village Development program in
Aceh Barat Regency was almost effective, this can be seen from several
questions submitted to the Meureubo community, especially to the hamlets of
Imusa, Padang Si Kabu, Syeh Answer and Pematang.
Table 1
Satisfaction with
Village Funds
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No
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Question asked
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Level of Satisfaction and Suitability
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Number of Respondents
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Persentage
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1.
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Community
Satisfaction with Village Funds
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Satisfied
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57
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57%
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Less
Satiesfied
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41
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41%
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Doubtful
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1
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1%
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Not
Satisfied
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1
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1%
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Total
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100
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100%
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Figure 1
Graph of Community
Satisfaction with Village Funds
Community Satisfaction with the Village Fund in 2021 has
increased to the maximum and comprehensively by the Meureubo Community,
Meureubo sub-district. West Aceh. And the village funds obtained have quite an
effect on the economic level/ community welfare, and there are also some
communities that are not relevant to village funds, as a result some
communities do not receive assistance or village funds, this can be seen from
community satisfaction with village funds and there are some communities
Meureubo who is dissatisfied with the Village Fund, we can see in the graph of
Figure 1.
Table 2
Village Financial
Management
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No
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Question
asked
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Level of
Satisfaction and Suitability
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Number of
Respondents
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Persentage
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|
2.
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Village
Financial Management
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Satisfied
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32
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32%
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Less
Satisfied
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44
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44%
|
|
Doubtful
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10
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10%
|
|
Not
Satisfied
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14
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14%
|
|
Total
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100
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100%
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Figure 2
Graph of Village
Financial Management
Village Financial Management in 2021 Still Less
implemented. This can be seen from some people who are dissatisfied with
village financial management and few are satisfied with village financial
management, and also village financial management is not transparent to the
community, therefore some people are not satisfied with village financial
management, out of 100 respondents seen, there are some who are dissatisfied
with village financial management, about 44%, and those who are satisfied about
32%, and there are also people who are doubtful and also dissatisfied with
Village Financial Management. It can be seen above in Figure 2.
Table 3
Improving the
Achievement of Regional Development Programs
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No
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Question
Asked
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Level
of Satisfaction and Suitability
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Number
of Respondents
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Persentage
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3.
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Improving
the Achievement of Regional Development Programs
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In
Accordance
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62
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62%
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Not
Suitable
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36
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36%
|
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Doubtful
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0
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0%
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|
Not
Appropriate
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2
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2%
|
|
Total
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100
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100%
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Figure 3
Graph of Improving the
Achievement of Regional Development Programs
There has been a lot of improvement in the achievement of
the village development program in 2021, this can be seen from several
buildings that have been implemented such as mosques, several irrigations,
roads and others. And some have not been fully realized such as one of the
public bathrooms, therefore village development must be appropriate targets,
and the development of village funds provided by the government in improving
the welfare of the community, there are still many people who feel that they
have not fully felt the welfare of development sourced from village funds. When
viewed from the respondents, out of 100 respondents there are about 62% that
are suitable for increasing the achievement of the development program. There
are about 36% of villages, and those who are not suitable for increasing the
achievement of development programs, and the rest feel doubtful and unsuitable,
we can see in the graph above, pictured 3.
CONCLUSION
Based on the results of the research in 2021 and the
discussion, it can be
concluded
as follows: From the community's satisfaction with the 2021 village fund, we
can see that the Meureubo community has increased somewhat. From the results of
the study it was found that out of 100 respondents who were dissatisfied, there
were around 44%, so we can see that there are changes to village funds, but
with these changes The village must also look at the community who are not
satisfied with village funds, in terms of village financial management, it has
decreased somewhat from 100 respondents who are satisfied, only 32% are not
satisfied, due to not being transparent to the community, from there we can see
that the village development program must be appropriate the target, although
many have already been implemented such as mosques, irrigation of alleys and others,
but behind that the village must also look at the alleys that the development
program has not achieved, because many people are still dissatisfied with the
assistance or development of the village.
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